Terms & Conditions

SAMPLES 
Whilst we try to reproduce colours of fabrics accurately all monitors vary and therefore it is advised that customers use our sampling service to see the actual fabric before ordering. If you require an exact match please ask for a ‘stock’ cutting so that you can be sure that the fabric you order will be exactly the same shade as the sample, as batch variation can differ.  Samples are pre-cut and multiple orders are sent as individual pieces.  Samples are non-returnable.

FABRIC 
Fabrics such as silks and linens often have natural characteristics.

We cannot accept returns for such natural occurrences. With both printed and woven fabrics every effort is made to avoid irregularities, occasionally they may occur. Fabric is not completely stable and it cannot be taken for granted that, whether printed or woven, the pattern will be completely ‘square’ on the cloth. When planning multiple width curtains, please make certain before cutting, that pattern alignment is adequate to produce a satisfactory result. We cannot allow claims after goods are cut. Repeat lengths may vary from roll to roll and we would advise you to be generous in your estimates. Fabrics are not guaranteed against colour fading. Pattern repeat can sometimes vary so please double check repeats before cutting.

Unless otherwise stated in the product description we advise that all fabrics are dry cleaned.

PVC TABLECLOTHS 
Our PVC fabrics are not stain resistant and are wipeable only unless stated otherwise.

SHRINKAGE / FABRIC APPEARANCE 
We cannot guarantee that there will not be shrinkage in the fabric subsequent to purchase and make up. Always make allowances for possible shrinkage when making curtains and loose covers. Most fabrics tend to shrink when laundered, cleaned or to a lesser extent whilst in use, in certain atmospheric conditions. Atmospheric conditions may vary between our workroom and your house and in different weather and seasons. We cannot control these conditions and therefore cannot accept responsibility for movement or the general appearance in curtains or blinds when hung. Heavier fabrics may react to changing humidity; and the control of humidity in a room remains the customer’s responsibility. 5 – 6% shrinkage is considered normal for fabrics not claimed to be shrink resistance.

We recommend generous hems loosely stitched in case lengthening is necessary due to any of the above-mentioned points.

The cost of making such alterations remains the responsibility of the customer. Please ensure that you have ordered sufficient material to complete the work, as it may not be possible to obtain exactly the same shade at a later date due to minor dye batch variations.

ORDERS 
The customer is responsible for their own calculations and we cannot accept responsibility for inaccurate calculations.

All products are quality checked before dispatch but in the unlikely event that you experience any problems please email us at: info@frankthomasinteriors.com

When you place your order you will receive an e-mail from us confirming receipt of your order. As we aim to deal with your order immediately upon receipt we are unable to accept cancellations on cut fabric.

As we process your order, we will inform you by email if any products are unavailable, and we will confirm dispatch of your goods by way of a confirmation of despatch email.

All payments for online orders are taken in full at the time of order. If the order is out of stock, you will receive an email informing you of this, followed by an eta email letting you know when we expect the stock to come back in. If you would like to check stock prior to ordering please call 01636 636262 or email info@frankthomasinteriors.com.

RECEIVING GOODS 
Where you order goods from this website you agree to inspect the goods so far as is practicable before you sign and accept them.

This applies to anyone accepting goods on your behalf. We may not be responsible for damage to goods that was identifiable at the time the goods were delivered, unless notified to our nominated carrier company that the goods are damaged at the time of signing. This notification must be in writing.

If you have asked us to send fabric to a third party eg curtain maker or upholsterer it is your responsibility to ensure that the correct fabric has been received before making up commences.

Any queries regarding the measurements, meterage or length of fabric received must be drawn to our attention within 7 working days of receipt. We can only rectify mistakes on the lengths/meterage of fabrics prior to the fabric being cut into. Once a fabric has been cut or altered in any way we cannot be responsible for any shortages in length.

Once your goods are dispatched you will receive a confirmation email containing your consignment number and a link to the tracking information. We encourage you to use this information to track your order.

The driver will leave an attempted delivery card and will try to redeliver if no-one was available to sign for the parcel.

DISCOUNTS, SALES AND PROMOTIONS 
By placing an order with us online or over the telephone, you are agreeing to pay the price displayed at that time and date. Prices may be subject to change during sale and promotional periods. We are unable to refund any difference if the item ordered is discounted after you have confirmed your order.

RETURNING FABRIC 
Returns cannot be accepted for fabrics or any other cut or made to measure service (unless faulty), therefore we strongly advise that you use our sampling service before purchasing fabric so that you can be sure that the fabric is the correct shade.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a refund on receipt, excluding a re-stocking charge of £4.95 plus the original delivery cost.

RETURNS POLICY FOR CUSHIONS, THROWS, DOORSTOPS, DRAUGHT EXCLUDERS, APRONS AND BAGS 
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a refund on receipt, excluding a re-stocking charge of £4.95 plus the original delivery cost.

Alternatively, if preferred we will exchange the item.

Please note:

• Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.

• The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

• The cost of returning the item to us is your responsibility.

• Delivery charges are only refundable where goods are faulty and a refund is made.

CLEARANCE AND SALE ITEMS 
These goods are non-returnable – this does not affect your statutory rights.